F.A.Q.
Frequently Asked Questions (FAQ), helping you find answers quickly.
Yes, we offer a try-before-you-buy option! Whether it’s a demo, trial, or sample, it’s your choice. Visit our website or reach out to our customer service for details. We’re here to guide you in making the right decision.
You can contact our customer service via:
- Email: eric@szjy-gift.com
- Phone: +86 18084999276
- Live Chat: On our website’s “Contact” section
- Support Ticket: Through our website
Please provide the issue you encountered for faster assistance.
Our customer service department is available during the following hours:
- Regular Hours: Monday through Friday, from 9:00 AM to 11:00 PM (local time).
- Extended Hours: Some evenings and weekends, depending on the needs and workload. Please check our website or contact us for specific details.
During these hours, our team is ready to assist you with any inquiries or concerns you may have. If you need to reach us outside of these hours, you can always submit a support ticket through our website, and we will get back to you as soon as possible.
To obtain technical support:
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Visit our website’s “Support” section for FAQs, manuals, and tutorials.
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Contact us via email, phone, or live chat with detailed information about your issue.
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Submit a support ticket through our website with any relevant files.
We’re here to help!
Our standard delivery time is usually within 2-3 business days for orders placed within the United States. However, for international orders, delivery time may vary depending on the destination and customs clearance. We also offer expedited shipping options for faster delivery at an additional cost.